The challenge
Swift embarked to its Agile transformation in 2019, and I was called to assist them with its most strategically critical projects, the Transaction Management Platform and the adoption of the ISO20022 standards. The coupling of these two, would enable Swift to provide a centralized view of transaction data so that all participants can access it simultaneously in real time, and enable CBPR+ messages to run seamlessly.
Swift is in the unique position of being a non-for-profit organization that exists to assist the banking community of around 11,000 banks worldwide fulfill their day to day payment, and has a deep culture of senior SMEs. With the help of McKinsey & Co, Swift adopted the Spotify model and gradually created 11 Tribes compising around 150 people each.
SOLUTION
Swift boasts a deeply ingrained culture, with its prime goal being to ensure financial transaction security and reliability, striving for as close to 100% as possible. To remain competitive in an ever-evolving environment, Swift decided it was time to modernize their approach in product delivery, while still upholding their world-class security and reliability.
McKinsey and Co. developed a blueprint for Swift, inspired by the Spotify model of Tribes and Squads. This blueprint encompassed a total of 13 Tribes, each focusing on a diverse range of products and services.
In my role at the Transaction Management Tribe, I served as both a team and Tribe coach. During this tenure, I educated, mentored, and coached several Product Owners and teams. My focus was on helping them visualize their workload, hone in on their goals, and formulate both quarterly and yearly Objectives and Key Results (OKRs).
Working closely with the Leadership Team, I played a pivotal role in ensuring that Tribe impediments were consistently identified. I also established initiatives like eNPS surveys with a stable cadence, systematically reviewed to guarantee employee well-being and satisfaction. Furthermore, I contributed to the organization and execution of Big Room Planning, ensuring it was steady, predictable, and valuable.
CONCLUSION
At Swift, the dedication to evolving while maintaining its core values of security and reliability has led to a transformative approach in product development and team dynamics. This strategic shift, partially guided by my expertise and a commitment to excellence, ensures Swift’s continued success in a rapidly changing financial landscape.
KEY TAKEAWAYS
- Swift’s integration of the Spotify model, through the formation of 13 Tribes, signifies a strategic overhaul to stay ahead in a dynamic financial sector.
- My role as a coach in the Transaction Management Tribe was instrumental in enhancing team performance and goal alignment through continuous education and the implementation of OKRs.
- Collaborative efforts with the Leadership Team have fostered a culture of continuous improvement, focusing on employee satisfaction and efficient, value-driven planning processes.
If you’re seeking transformative outcomes for your organization, I’m here to guide you with proven methodologies and hands-on expertise.
